FusoFirst support program introduced

FusoFirst support program introduced

Program includes 24/7 roadside assistance, dedicated website and mobile application, ongoing operator training, plus nationwide dealership connections for Mitsubishi Fuso truck customers.

Mitsubishi Fuso Truck of America (MFTA) is rolling out what it calls a “comprehensive” nationwide product support program called “FusoFirst” for owners and operators of its medium-duty truck models.

The program includes 24/7 roadside assistance, a dedicated website and mobile application, ongoing operator training, and nationwide links to Fuso dealers for parts and service needs, noted Jecka Glasman, MFTA's president and CEO, in a statement.

The OEM noted that the roadside assistance part of the program includes 24/7 towing, tire service, jump-starting, lockout service and fuel/DEF [diesel exhaust fluid] replenishment—all available free of charge within the U.S. and Canada, for any FUSO Canter FE or FG Series work truck still within its three-year/unlimited-mileage bumper-to-bumper warranty period.

The OEM said the new program’s mobile-friendly troubleshooting web app (seen at right) gives drivers access via their smartphone or tablet anywhere they have Internet connection to a dealer locator, a link to the roadside assistance number, a vehicle support wizard that will walk the driver step-by-step through a number of symptom-specific troubleshooting scenarios, as well as driver assistance videos and downloadable vehicle technical information.

"We recognize that driver education and continually improving customer service are keys to a strong future,” Glasman noted.

“Our new FusoFirst program is designed to signal our commitment to our customers in a tangible way," he added

Glasman also noted that current Fuso truck owners with vehicles still under warranty will receive a special FusoFirst “kickoff kit”via mail that will provide detailed information about the program, while new truck owners will receive those FusoFirst welcome kits at the time of delivery.

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