The Goodyear Tire & Rubber Co. has launched a new emergency service for utility trucks working to restore power during and after severe weather incidents.
The Goodyear Storm Priority service is designed to assist trucks suffering damage due to debris that has fallen during a storm.
“We realize that utility trucks can experience tire-related issues while they are outside of their home markets and driving to and from severe weather events,” said Jose Martinez, business and digital solutions manager, Goodyear Commercial Tire Systems. “Goodyear Storm Priority can quickly help these trucks return to service following tire-related damage, so they can reach their destination.”
To access the Goodyear Storm Priority program during and after power outages and other emergency situations – or while trucks are on their way to help with power restoration efforts – utility fleets can call a dedicated line: 1-855-STORMHQ. Calls are immediately routed to the 24/7 Goodyear-FleetHQ Solution Center, where trained tire professionals capture vital information, including the location of the caller’s downed truck.
“Calls come in as a high priority and are answered quickly,” said Martinez. “After collecting needed information, Goodyear-FleetHQ Solution Center professionals will locate and dispatch a service technician from the nearest participating Goodyear commercial truck tire dealer to the utility truck’s location. That technician will address the truck’s tire condition and help it return to service.”
Goodyear national account fleets “are already ‘in the system’ and have automatic access to Storm Priority,” according to Martinez.
Storm Priority is free and available to utility fleets of all sizes and configurations.