Mack Trucks has expanded its body builder vehicle program with the addition of a new body builder manager and support team. The aim is to improve collaboration among body builders, dealers and customers during the ordering and body installation process.
“Mack has gained tremendous knowledge during many decades of working with body equipment manufacturers,” said Stu Russoli, Mack vocational segment product manager. “Our new body builder resources connect that insight to the order and body installation process to make sure critical information is shared from the time a truck is ordered to the time it’s delivered to the customer.”
Gene Olenick will serve as body builder order manager. Olenick is responsible for developing and coordinating customer specifications throughout the order process, which will result in a smoother integration of the chassis and body and reduced delivery times to customers.
The body builder support group offers prompt access to Mack product experts who can answer questions that may arise from the body installation process. The group also addresses customer inquiries after a vehicle is put into service. The body builder support group is located within Mack’s recently opened Uptime Center in Greensboro, NC.
Mack body builder manuals are also available online as a free PDF download.