According to the company, the portal provides on-demand reporting; self-serve transponder ordering; and vehicle, license plate and transponder management. New features include:
- Enhanced transparency, with the ability to search and make vehicle updates, instead of having to directly contact customer service
- Targeted search across all toll transactions, as well as advanced filtering options, including transponder, date/time, facility, vehicle and cost center
- Online upload of necessary data and files, from entire vehicle lists to cab cards and truck photos
- Account-at-a-glance dashboard
“We always strive to make things easier for our customers, and this new portal has a number of features that will facilitate a great deal of back-office efficiency,” said John Andrews, president and CEO of Bestpass. “For a fleet manager with hundreds of vehicles incurring tolling fees with dozens of tolling groups, having all of that data in one place is invaluable, saving countless hours in the back office and allowing the manager to make more strategic decisions.”
By aggregating what would normally be multiple tolling accounts, with disparate interfaces and sets of data, Bestpass said its customer portal allows fleet managers and other customers to see “a more comprehensive and meaningful picture of toll usage and truck activity across an entire fleet, enabling them to make strategic decisions much more efficiently.”
The company added that the portal allows users to download comprehensive toll spreadsheets, manage payments, and proactively submit tickets and violations for potential correction, among a number of other options. The portal’s notification platform provides users with alerts such as exclusion zone infractions, inactive transponders, pending payments and automated toll exports.