Manhattan Associates has released two new software upgrades to their suite of products to serve retailers and mobile supply chain operations. Multi-channel retailers are the focus for Manhattan’s new Distributed Selling system: a cross-channel call center and in-store order entry application built within its Distributed Order Management (DOM) solution.
Terrie O'Hanlon, the company’s senior vp & chief marketing officer, said Distributed Selling enables a retailer to provide the same level of service and purchase power to customers via external applications—mobile device, point of sale system, or any other application capable of making web service calls—as it can within a call center or store location.
Additionally, it provides retailers with full payment processing and financial settlement support for all orders, regardless of where they originated.
For mobile supply chain initiatives where radio frequency-based technologies are impractical or wireless connections are not readily available, Manhattan is launching FieldSCOUT – a system using hand-held devices to deliver on-the-go visibility and decision-making power, even when users are occasionally disconnected.
"Having a mobile supply chain strategy just makes good sense if you consider that nearly 75% of U.S. workers are now mobile," said Eddie Capel, Manhattan’s executive vp-global operations. "For supply chain professionals, it means moving functionality out of the office and closer to customers via the hands of the end user."