Field service system goes real-time

New street-level mapping capabilities and GPS location technology for @Road's Taskforce 7.5 field-service management solution offers improved task allocation and exception management, leading to more efficient field operations, improved service delivery and better customer service, according to the Trimble Co. business unit. With Taskforce 7.5, we have integrated core GPS location-intelligent technology

New street-level mapping capabilities and GPS location technology for @Road's Taskforce 7.5 field-service management solution offers improved task allocation and exception management, leading to more efficient field operations, improved service delivery and better customer service, according to the Trimble Co. business unit.

“With Taskforce 7.5, we have integrated core GPS location-intelligent technology and mapping capabilities of our GeoManager Field Force Management solution to create a more advanced and functional field service optimization product,” says @Road president & gm Ken Colby. “Now with Taskforce 7.5, automated allocation decisions can be based on real-time location of mobile workers. This information can also allow field service dispatchers using Taskforce to improve work allocation decisions by taking into account unforeseen changes in daily plans, such as when a mobile worker is in a different location than expected.”

Using an @Road-generated GPS feed integrated with street-level mapping, Taskforce 7.5 users can see the real-time location of vehicles, workers, tasks, customer sites and other landmarks on live maps within the Taskforce product, the company says. This information can allow dispatchers to quickly find and allocate the nearest resource to an urgent task, evaluate routes to improve efficiency, identify the closest locations for stock replenishment and track traveled paths to identify opportunities for time and fuel savings. Users can also filter mapping displays by resource or task to see only the information needed to make a scheduling decision.

Taskforce 7.5 also provides users the capability to compare estimated arrival times at customer locations with actual arrival times, based on the @Road-generated GPS location information. This information ultimately provides users with the ability to build a picture of their mobile workers day-to-day tasks, says @Road, as well as to improve routes and to reduce mileage, fuel use and travel times.

For more information, go to www.road.com.

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