New capabilities are allowing fleets, service locations, and OEMs to connect through handheld devices and call centers to streamline communication efforts.
Decisiv has expanded the unified communications ability of its Decisiv Service Management Platform (DSMP) to allow for the sharing of information and responses.
Alerts can be sent and received through handheld devices and the entire conversation will be captured in a threaded, date/time stamped attachment.
The addition of call centers were added to the DSMP to allow OEMs and road service providers to connect with technical support staff, customers, and service locations through a single communications channel. www.decisiv.com