Volvo puts spotlight on service

Volvo Trucks North America, Inc. recently introduced a new suite of customer services and other initiatives designed to further enhance the support provided to customers and to build on the initial response to the new Volvo VN series. We intend to give customers the best support, as well as the best truck, said Bill Dawson, senior vp-customer satisfaction. Several dealer network announcements topped

Volvo Trucks North America, Inc. recently introduced a new suite of customer services and other initiatives designed to further enhance the support provided to customers and to build on the initial response to the new Volvo VN series. “We intend to give customers the best support, as well as the best truck,” said Bill Dawson, senior vp-customer satisfaction.

Several dealer network announcements topped the list of new offerings, including the on-going expansion of Volvo Trucks' dealer network from 197 in June 2001 to 240 today.

The company also announced the creation of “The Green Team” task force, developed to help new dealers become fully functional in their markets as quickly as possible; an independent dealership review program; expanded training offerings for dealership technicians; and a parts inventory management tool called the Logistics Partnership Agreement to help enhance over-the-counter parts availability.

In addition, Volvo unveiled an array of customer-centered promotions, including a “Get In & Win” sweepstakes with four Volvo VN780s and new Indian-brand motorcycles topping the prizes.

Each of the game pieces, available through participating Volvo Truck dealers and Petro Stopping Centers beginning May 1, 2003, offers three chances to win, either immediately or in September at the grand-prize drawing.

Volvo's “Drive the Future” tour will crisscross the country through June. Drivers can see and test new VNs at Petro Stopping Centers and other truckstops. For a tour schedule, go to www.volvotrucks.us.com.

Another Volvo VN780 has been donated to the Texas Motor Transportation Assn. to pull its truck driving simulator and mobile safety classroom. The simulator and classroom are used to provide advanced training for truck drivers and highway safety instruction to the general public.

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