Goodyear records road-call service growth of 60%

Goodyear Commercial Tire Systems has reported a nearly 60% year-over-year increase in fleets using its fleetHQ service. “In 2010, the Goodyear fleetHQ Solution Center helped more than 164,000 customers get their trucks back on the road. And that’s a nearly 60% increase over 2009,” said Tony Starling, gm of fleetHQ

Goodyear Commercial Tire Systems has reported a nearly 60% year-over-year increase in fleets using its fleetHQ service. “In 2010, the Goodyear fleetHQ Solution Center helped more than 164,000 customers get their trucks back on the road. And that’s a nearly 60% increase over 2009,” said Tony Starling, gm of fleetHQ.

“And, we got them back on the road fast,” he added. “We track each and every call in real time, and that information is easily available to fleet managers through fleetHQ.com. Time is money, and we reduced the average roll time (from initial call to the truck being back on the road) by nearly 30 minutes in 2010.”

To use the service, which is available with no enrollment or incidence fees, fleets call the Solution Center (1-866-fleetHQ) when in need of tire-related emergency road assistance. Average wait time in 2010 was 2 hours, 7 minutes, Goodyear said.

Tire cost when using the service is the same as if that tire was purchased at a Goodyear service center.

Customers can input their tire information into the system ahead of time, making it easier for the service provider to get the proper tire to the vehicle in need.

“Truck operators, fleet owners, managers and dispatchers find that fleetHQ can save them the hassle of making several calls to find a location that’s open, or a tire dealer with the right tires in stock,” Starling said.

The program now has more than 20,000 customers, Starling said. In addition to emergency tire service, the solution also includes 24/7 access to services in progress, retread history, repair data and tire purchase histories.

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