Introduced last year for express customers only, InSight was developed to help shippers manage supply chains and to offer resource planning, which provides real-time shipment information without having to input a tracking number. InSight creates a customized view of shipment information, with notifications via e-mail, fax or wireless device of critical shipping events as they occur during transit.
Memphis-based FedEx said customers shipping freight via ground service alone could now use InSight. Previously, the system was reserved for airfreight customers only.