Robert Ball of Maudlin International Trucks, Inc. of Orlando, Florida, took top honors at the third annual Navistar Service Technician Rodeo, beating out seven other commercial truck service techs to be crowned “Top Service Technician” by Navistar Truck Group.
The rodeo, held at Universal Technical Institute in Glendale Heights, IL, put the top eight service technicians from International dealerships across North America into a skills competition with stations that simulated service areas for air conditioning, brakes, drive train and electrical, as well as the OEM’s MaxxForce diesel engines.
“Robert Ball demonstrated the highest skills and abilities among the top eight Diamond-certified technicians competing in the event,” said Vaughn Allen, Navistar vp — product and customer support.
Competing technicians are either Automotive Service Excellence (ASE) certified or Canadian-provincial certified in addition to Diamond-certified, Navistar’s official certification program for its techs. Participants were selected from the top 370 technicians at International dealerships. From there, the group was narrowed through online testing with the highest-scoring technicians in each region of the U.S. and Canada being selected for the rodeo.
Technicians from the following dealerships competed in the rodeo:
- Maudlin International Trucks, Inc. – Orlando, FL
- East Coast International Trucks, Inc. – Dartmouth, NS
- Les Camions Beaudoin – Saint-Hyacinthe, QC
- Mid-State Truck Service, Inc. – Plover, WI
- Les Camions Inter-Estrie – Sherbrooke, QC
- Hunters Truck Sales and Service – Pittsburgh, PA
- Roberts Truck Center of Albuquerque – Albuquerque, NM
- Silver State International – Sparks, NV
“Those participating in this competition have completed all the required and optional training and are at the top of their game,” said John Pfennig, Navistar service education manager. “They represent more than 10,000 service technicians from International dealerships, the highest number of any medium/heavy commercial-truck manufacturer.”