Kenworth Truck Co. ranked the highest in customer satisfaction among conventional medium-duty trucks while Hino Trucks led the cab-over segment in J.D. Power and Associates 2005 Medium-Duty Truck Customer Satisfaction Study.
Kenworth, represented by the T300, performed significantly above average in each of the six factors considered in the vehicle satisfaction portion of the survey. Kenworth also ranked highest for dealer service satisfaction.
Peterbilt, Sterling and Freightliner follow Kenworth in the segment rankings, each performing significantly better than the industry average.
In the cab-over segment, a strong showing in all six satisfaction factors drove Hino to the top. Vehicle quality and cab interior were noted as Hino’s greatest competitive strengths, J.D Power said.
Overall satisfaction declined significantly from J.D. Power’s 2004 survey, driven by lower conventional truck scores.
Seven out of eight manufacturers in the conventional index ranked lower in engine satisfaction than in the 2004 study. This is most likely the result of the new technology installed in 2003 model year trucks to meet the lowered emissions requirements at the end of 2002.
For more information, go to www.jdpower.com.