Karol Smith was the first female dispatcher for BarOle Trucking. She started at the carrier some 20 years ago—before apps and mobile technology were a possibility. Now, as the trucking company’s safety manager, Smith has seen things change. A lot.
During her days as a dispatcher, Smith tells Fleet Owner drivers for the fleet, which has operations in Wisconsin and Minnesota and serves the Midwest, used to rely on pay phones, and dispatchers communicated container numbers