Fleets Online: Cost control

Fleets Online: Cost control

Company: Central Hudson Gas & Electric, Poughkeepsie, NY

Operation: Utility provider offers electricity and gas in a 2,600-sq.-mi. area, stretching from the suburbs of New York City up to the Capital District in Albany, and operates about 1,000 pieces of equipment.

Problem:

Utility bills are among the most frequent targets of customer complaints, so utility providers must do everything they can to control costs and keep tho

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