New Xerox system aids parking, dispatch decisions

A new cloud-enabled performance management system from Xerox uses data analytics to help parking enforcement supervisors better manage workloads, make smart dispatching decisions and create high-performance teams of parking enforcement officers.

“With CitySight, our supervisors can be more effective and our officers more efficient and focused, allowing them to respond to issues sooner and ultimately keep our city safer and less congested,” the company said.

On display this week at the 2015 International Parking Institute Conference and Expo in Las Vegas, CitySight automates many manual processes by providing a logging mechanism that analyzes the daily activities of parking enforcement officers (PEOs) such as time worked, patrols, citizen interaction, citations and more, according to the company. Supervisors can then use the insights gleaned from the data to manage time and resources in a way that improves the flow of traffic, ensures the availability of parking spaces and keeps citizens safe, the company said.

CitySight is innovation developed by Xerox researchers based on input from the Los Angeles Department of Transportation and the Denver Department of Public Works.

“CitySight brings an added layer of visibility and transparency to enforcement, creating a better teamwork dynamic,” said David Cummins, senior vice president, parking and mobility solutions, Xerox. “Insights gained from data analytics smooth out varying levels of productivity that often exist and give supervisors and colleagues a better idea of what officers do during a given shift.”

Greater transparency and efficiency also make it possible for a PEO’s duties to span beyond parking enforcement to include handling service requests and citizen-driven complaints, managing a crosswalk and directing traffic.

“We're working closely with Xerox to understand how we can better deploy our parking enforcement officers to meet our citizens’ and local merchants’ needs,” said Greg Savelli, chief of Parking Enforcement Operations for the City of Los Angeles, Department of Transportation. “With CitySight, our supervisors can be more effective and our officers more efficient and focused, allowing them to respond to issues sooner and ultimately keep our city safer and less congested.”

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