Paragon Software Systems is introducing its Paragon HDS – Home Delivery System – to the U.S. market.
The software allows home delivery and service companies to more accurately predict delivery times. The software has been used successfully in Europe, Paragon said, allowing companies to improve customer service by integrating multi-channel ordering and delivery booking with real time route scheduling.
“In today’s market, customers increasingly expect reliable, low cost delivery as part of the sale. Unfortunately, consumers can be let down by inadequate home delivery services that are either inconvenient, too costly, or result in late or missed deliveries,” said William Salter, CEO and president. “By using Paragon HDS, logistics departments will be able to work more closely with customer services departments to provide service improvements that will help build brand loyalty as well as win new business, while reducing costly delivery failures. The improvements in customer service are balanced with the company's home delivery resources, with the software continuously optimizing the home delivery routes as new orders are placed.”
According to Paragon, the software runs continuously, routing each order while the order is actually being placed. Because of this, the system can offer the customer a very narrow time slot, while also optimizing route efficiency.
Paragon HDS integrates home delivery order management with live route optimization. Dates and times for delivery can be offered that satisfy the customer while also eliminating gaps in schedules, which increases fleet productivity, Paragon said.
Paragon HDS takes each new home delivery request and instantly generates a choice of delivery slots that fit in with the existing route schedules. Each customer is only offered viable and cost effective delivery times, so that logistics operators retain full control of the schedule, while offering the customer an enhanced level of service.
