Petroleum hauler implements Dossier

Maxum West, the Western Division of Maxum Petroleum, has implemented the Dossier Maintenance Management software from Arsenault Associates in its entire fleet.

The rollout across the 448-vehicle fleet is expected to result in $1.4 million in year-over-year savings due to improved maintenance quality and safety for the fleet, Arsenault said.

Maxum is a national marketer and logistics company providing petroleum products for commerce and industry, including lubricants and custom blended fuels for highway vehicles, aircraft, railroads, ships, and more. Maxum’s Western Division serves customers from Texas north to Colorado and west to the California coast. The division’s fleet comprises tractors, van trailers, tank trailers, stake bodies, and more.

The move to add Dossier was done in part with an effort to bring fleet maintenance in-house, said John C. Washington, manager of fleet maintenance and compliance.

“We wanted to do two things. One, we wanted to reduce our costs and, two, we wanted to improve our quality,” Washington said.

The company also equipped and staffed eight full-time maintenance shops in California, Nevada, Arizona, New Mexico, and Texas with 15 mechanics and 3 administrators as part of the effort.

“The quality improvement is evident in the CSA scoring and the feedback from our drivers,” Washington said, noting that the division’s CSA score for maintenance had gone from 23.9 in August to 13.1 in March of 2012.

“Dossier ensured that we had our inspections conducted on time, our testing done on time. We input all driver write-ups to make sure we address them,” Washington added. “Before, we had to shuffle paper to find things. Now we have constant tracking. We have that in front of us as a reminder that things have to get done. We stay on top of maintenance,” he said.

“Arsenault Associates is delighted that Maxum is reaping substantial benefits from their use of Dossier,” said Bob Hausler, Arsenault’s vice president of marketing and technology. “In many cases, fleets that install new software and workflows can’t quantify their savings and improved productivity because they didn’t have historical data. In Maxum’s case, we can see that the stakes are significant. It’s also evident that they were already doing a good job, and even the step from good to great yields a huge savings. Imagine the savings that fleets who are not quite at the ‘good’ level could achieve.”

Washington’s division uses Dossier-on-Demand hosted software, which is ideal for managing multiple maintenance locations, Arsenault said. Arsenault hosts the application at a high-availability data center with multiple levels of redundancy. User data is secured and is backup-up daily both at the data center and off-site.

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