Sears Holdings Corp. has chosen a home delivery solution from Descartes Systems Group. The cloud-based, integrated solution is comprised of Descartes Reservations for delivery appointment scheduling; Descartes Route Planner for route optimization, dispatch and tracking; Descartes Mobile for wireless communications and mobile applications; and Descartes Notifications for automated call-outs.
“Customer service is of paramount importance to Sears Holdings, our members and customers. We continue to make investments to remain a leader in home delivery,” said Jeff Starecheski, vice president logistics services at Sears Holdings. “We chose Descartes’ home delivery solution because of its innovative approach and comprehensive capabilities from delivery appointment scheduling right through to mobile-enabled proof-of-delivery.”
The solution is available in multiple languages, supports a variety of mapping technologies and mobile device operating systems, and is deployed on a modular basis to accelerate time-to-value.
“We're thrilled to have Sears Holdings as a customer and we're looking forward to helping them quickly introduce enhanced home delivery services for their customers,” said Edward J. Ryan, chief commercial officer at Descartes. “We believe that leading retailers, such as Sears, are turning to Descartes for advanced solutions to differentiate their customer service from the competition.”