TranSolutions announced it has released the industry’s first software system dedicated to helping carriers manage their cargo claims.
The company said it first made waves in the logistics industry with MyEZClaim, a software system designed to help shippers and 3PLs manage their freight claims and analyze trends to prevent future damage.
Now TranSolutions has developed a similar software system for carriers to manage claims being filed against them. Up until this point, there has been no standalone software on the market designed to help carriers manage their claims, according to the company. CarrierClaim can be integrated with the company’s TMS, accounting software, or other internal systems, so there’s no need to uproot current systems in order to use the software.
“This is something that carriers have been asking us to develop for a long time,” says Joe Celestina, director of business development. “We’ve talked to dozens of carriers over the years. Carriers doing a couple billion dollars in sales are still managing their claims in an Excel spreadsheet, because that’s been the only option.”
There are numerous problems with spreadsheets that can be overcome by a claims management system like CarrierClaim. With CarrierClaim, supporting documentation, photos, and follow up notes can be stored with the claim record, in one location, rather than being dispersed across multiple paper or digital folders. It’s even possible for claims managers to email from within the system. This allows email records to be stored within the claim file, eliminating wasted time spent searching through email records. CarrierClaim is a cloud-based database, which enables access from anywhere. It also allows multiple users to work on the file simultaneously.