Trust is one of those intangible things often defined by its absence. In business, the lack of trust seems to actually turn up the force of gravity under a project. Work slows down or drags to a halt altogether. People drift away. Costs mysteriously climb. When trust is high, on the other hand, work just hums along. You know the feeling, right?
In his book The Speed of Trust, writer Stephen M.R. Covey (son of author Dr. Stephen R. Covey of The