Critical fault codes are those that signify a major issue which could result in a vehicle being out of operation. GuardDog Connect will begin monitoring mDrive and Mack’s newest version of the automated manual transmission, the mDrive HD, in April.
“Mack’s commitment to Uptime extends well beyond offering support should a truck go down,” said Stephen Roy, president of Mack Trucks North America. “Through our GuardDog Connect proactive telematics solution, we can identify a problem while the truck is still up and running, allowing the customer to get the vehicle in for service before a potential breakdown would occur. Extending this service to mDrive is just another example of our industry-leading Uptime Solutions that combine technology with 24/7 live support.”
GuardDog Connect for mDrive and mDrive HD will be available for model year 2016 vehicles equipped with OBD (onboard diagnostics) 2015 emissions controls.
GuardDog Connect enables quick diagnosis of issues, proactive scheduling for repairs and confirmation that needed parts are in stock and ready to install, all while the truck is still on the job. It is managed through Mack’s Uptime Center in Greensboro, NC.