Teams from 171 locations throughout the Mack Trucks dealer network are competing in the inaugural Mack Masters Competition. With 991 dealership participants making up 263 teams, the competition is designed to tests participants’ knowledge of Mack systems and procedures through questions and tasks that require the teams to work together to research and solve problems related to every aspect of the service experience.
The winning team will take home the championship trophy following a hands-on competition June 16, 2015, at the Mack Customer Care Center in Allentown, PA.
“Mack technicians and support teams have immense pride in what they do for Mack customers and are always looking for ways to be even better,” said Stephen Roy, president of Mack Trucks North American Sales and Marketing. “Challenging service and parts personnel to prove their mettle ultimately will improve their speed and accuracy, leading to reduced downtime and more satisfied customers.”
Teams in five regions – Canada, Central, Northeast, Southeast and West – will compete in two rounds of online challenges through March 2015. Each of the three rounds preceding the hands-on competition has a theme: products, systems and diagnostics. Within each of those themed rounds are questions related to parts, service, warranty and technology.
One team from each region, five in all, will be announced in April at the Aftermarket & Soft Products UPTIME conference in Dallas, and will compete June 16 in a real-time, on-site competition in Allentown to determine who takes home the first Mack Masters championship trophy.
The Mack Masters Competition is run by the Mack Trucks Academy, which develops and implements Mack’s aftermarket support and service training programs.
Ongoing results are being posted at www.mackmasters.com.