Sister OEMs Volvo Trucks North America and Mack Trucks Inc. are rolling out a new service tool for their customers. Both companies are using a new Internet process called MVASIST, which is designed to provide customers with faster, more accurate service estimates and write-ups when trucks need service, said Dave Albert, Mack customer satisfaction marketing manager.
The program simplifies the first step of the service process by providing the service writer with fleet and manufacturer information.
“Our customers told us they wanted a more precise estimate of charges up front, and they want the estimate to match the invoice at the end of the repair,” Albert explained. “MVASIST directly addresses these two common requests by providing dealership service personnel with an intelligent, integrated write-up process that pulls vehicle-specific parts and service information so service personnel can more accurately estimate the costs and the labor needed to complete the job.”
Developed by Decisiv, MVASIST/Fleet is designed for customer fleets and incorporates fleet-specific operations, inspections and contact information, while MVASIST/Pro expands on MVASIST/Fleet capabilities to provide estimating capabilities for any truck.
“In our business, knowing accurate equipment and maintenance costs is absolutely essential for making good decisions,” said John Rauschl, manager of fleet accounts for trucking company Kenan Advantage Group.
“This is something our customers have asked for — the knowledge that their service estimate will be written quickly, accurately and completely, and that the final invoice matches the estimate,” added Bill Dawson, Volvo senior vp-customer satisfaction. “Using MVASIST, Volvo can take the comprehensive information we have about each truck and put it at the service writer's fingertips.”