Eaton has announced that new pre-authorized warranty repair guidelines now posted on Roadranger.com will allow technicians, service managers and warranty administrators at all North American truck dealerships to administer 19 different repairs without outside intervention, making many telephone calls for Eaton repair authorizations no longer necessary, the company said.
According to the company, following clear guidelines accessible through the website, customers with Eaton transmissions, clutches and Vorad collision warning systems are provided with a description of the repair, parts required, labor required, a claim code and parts disposition. A separate link provides submission guidelines and necessary forms. Accessible by clicking the warranty tab at the top of the Roadranger.com home page, more than 50 repair guidelines are provided.
“By giving our dealer customers more autonomy with the manner in which they perform their jobs, we can help them to reduce expenses associated with warranty claims,” added Rick Muth, manager of special programs for Eaton. “Making the guidelines available online represents the kick-off of a new Roadranger initiative to create a more customer-centric warranty system, and the first of additional new programs that we will be launching in the upcoming months.”