Kenworth Truck Co. has announced that its web site now demonstrates how the company’s PremierCare Customer Center works via a brand new 2-1/2 minute video that highlights the benefits of the center.
The video provides an inside look at the Customer Center operation, which manages Kenworth’s free PremierCare 24/7 roadside assistance program. The center handles emergency roadside assistance calls and schedules service for preventive maintenance customers among other services. Last year, the center received nearly 200,000 calls from Kenworth customers, according to center manager Mark Hayrynen, and maintained an average answer speed of just 13 seconds.
"This video describes what we do and how well equipped our agents are at providing exemplary service,” Hayrynen said. “Prospective customers may have a preconceived impression about our operations and this helps give them a real-world perspective. The Kenworth PremierCare Customer Center can handle calls in a multitude of languages. We have representatives who speak fluent Spanish and translators also are available. For example, if a Russian-speaking driver calls, we can help with the service call.”
To access the video, scroll over "Parts and Services" at the top of Kenworth's home page, then select "PremierCare Services." Click on "PremierCare Roadside Assistance" to access the video as well as additional information about the Customer Center and how to register.