Sears Auto Center and LeasePlan USA have teamed up to craft a new electronic work-order authorization program called E-Auth that will be deployed through LeasePlan’s eRepair system in approximately 840 Sears Auto Centers nationwide.
E-Auth is designed to improve speed of service for fleet drivers by electronically streamlining the process and significantly reducing the amount of time required to obtain service authorizations, said Tony Blezien, vp-operations for LeasePlan USA.
“The application removes the need for the Sears staff to call our maintenance and repair management department,” he explained. “This allows Sears, and LeasePlan, to run a more efficient operation while also devoting even greater attention to clients and drivers.”
Blezein added that E-Auth is a fully integrated authorization solution that allows service providers and fleet management companies to communicate all details of service orders electronically – including work-order submission, call center review and response, and the ultimate decision to proceed with the repair.
The service is open to all U.S. service providers and fleet management companies, while new adopters need only to establish an IT project to integrate their system, the companies said. There are no external fees, such as subscription or per-transaction charges, said Joe Finney, senior vp & president of Sears Automotive.
“We are always looking for new ways to improve on the service we provide our fleet customers and to increase the efficiency of our automotive fleet service business,” Finney added.
