Three months after launching its new G2 technician training and certification program, Detroit Diesel Corp. (DDC) has more than 540 service locations in its dealer network participating and more than 6,300 technicians have completed the program.
“We understand that time is money for our customers,” said Tom Diefenbaker, DDC’s director of technical support. “ So when you see the G2 logo at service locations, know that these locations have made an investment and are committed to provide faster and more reliable service to you. Our goal is to exceed our customers' needs and expectations with real-time solutions.”
Diefenbaker explained that the G2 or Guild 2.0 program builds on DDC’s Guild program by training, testing, certifying and rewarding technicians who participate, while making sure they have the most up-to- date information on all DDC’s engines.
“We will constantly evaluate the program to ensure continuous improvement is part of how we manage the program so that our customers receive the best from our G2 technicians and parts associates,” Diefenbaker said.
