Autocar Trucks has announced a new quick-response customer service satisfaction initiative, the first phase of which is a 24-hour customer support program that provides immediate resolution of customer parts and service needs through the website or the company’s toll-free telephone hotline.
The company hopes to quickly provide parts and service support to operators and owners of Autocar Xpeditor heavy trucks when normal channels don’t meet customer expectations, said Jim Johnston, president of Autocar.
“As the program develops, we will add additional services to address a host of customer product and support requirements and forge a closer bond between Autocar corporate, its dealers, and the business people who depend on our products to help them succeed,” he said.
Use of the new program will not cost the customer anything beyond non-warranty service charges incurred to remedy the problem.
Jay Sather, who was recently named Warranty Parts and Service Manager at Autocar, will direct the initiative.
The Autocar Solutions program can be accessed at www.autocartruck.com or 877-973-3486.