Descartes Systems Group Inc. has announced availability of Fleetwise Monitor, a new routing and scheduling software application designed to enhance the performance of customer service representatives for order fulfillment.
Descartes designed Fleetwise Monitor to provide for real-time coordination of customer service representatives, dispatchers and drivers. It is a browser-based application that provides clear visibility into order-fulfillment progress.
"Our customers trust us to deliver innovative routing and scheduling software and Fleetwise Monitor is a good example of how well we listen to customers and delivers," said Descartes co-CEO Manuel Pietra. "We understand that real-time order status in customer service is imperative in improving customer satisfaction and pivotal for companies to drive market differentiation."