If you think the recent spate of dot-com failures means the Internet will take on a lesser role in business, think again, says Alexander “Sandy” Cutler, chairman and CEO of Eaton Corp.
“If our reaction is to say that the Internet will not work for us, I’d say that’s a wrong-footed strategy,” said Cutler last week at the Truck Renting and Leasing Association’s annual convention last week in Miami. “Our industry’s use of the Internet should not be deterred because other companies failed through poor planning.”
Cutler said he’s given Eaton a mandate that 90% of all of its business transactions be web enabled by 2003.
“There’s a great opportunity to take cost out of our operations, increase the speed of transactions and improve customer service via the Internet and e-business operations,” he said. “Using the Internet to move data will allow us to use our human capital more wisely.”