USFreightways selets Descartes Routing and Scheduling

Feb. 13, 2003
The Descartes Systems Group Inc. said that USFreightways Corp. has selected Descartes Routing and Scheduling to enhance customer service while managing "last-mile" delivery costs in their U.S. operations. USFreightways will use the system to get in-the-moment visibility of shipment status, helping the carrier to respond to customer inquiries and potential delays in deliveries. Descartes said USFreightways
The Descartes Systems Group Inc. said that USFreightways Corp. has selected Descartes Routing and Scheduling to enhance customer service while managing "last-mile" delivery costs in their U.S. operations.

USFreightways will use the system to get in-the-moment visibility of shipment status, helping the carrier to respond to customer inquiries and potential delays in deliveries.

Descartes said USFreightways will also use Routing and Scheduling to enhance its customer responsiveness.

"The customer service value that we anticipate is significant," said USFreightways senior vp of strategic marketing Doug Waggoner. "We will now have the opportunity to provide our customers with accessible real time shipment status and the assurance of continuous tracking to guarantee delivery."

About the Author

Tim Parry

Sponsored Recommendations

Tackling the Tech Shortage: Lessons in Recruiting Talent and Reducing Turnover

Discover innovative strategies for recruiting and retaining tech talent in the trucking industry at our April 16th webinar, where experts will share insights on competitive pay...

Stop Sweating Temperature Excursions

Advanced chemical indicators give you the peace of mind that comes from reliable insights into your supply chains. Compromised shipments can be identified the moment they arrive...

Stop Sweating Temperature Excursions

Advanced chemical indicators give you the peace of mind that comes from reliable insights into your supply chains. Compromised shipments can be identified the moment they arrive...

How Electric Vehicles Help You Prolong the Life of Your Fleet

Before adopting electric vehicles for commercial/government fleets, prioritize cost inquiries. Maintenance is essential; understand the upkeep of EV fleets. Here’s what you need...

Voice your opinion!

To join the conversation, and become an exclusive member of FleetOwner, create an account today!