Paragon Software Systems has added a mobile proof-of-delivery and fulfillment system.
FleXipod provides real-time information on the status of deliveries, captures essential delivery recipient information including a signature for proof-of-delivery, and provides user tracking via GPS to enhance visibility of the delivery operation in real-time. The cloud-based solution improves customer service, speeds up invoicing, minimizes disputes, reduces paperwork and can be configured to force driver compliance to regulations and transportation plans, Paragon said.
“Home delivery services are a business that everyone seems to want in on, even though some data shows that it's hard to be profitable because of failure to meet customer expectations. Failed deliveries and dissatisfied customers can add costs to a company’s already tight transportation budget,” said Wayne Holgate, senior vice president-product. “With FleXipod, transport managers can respond in near real-time to any deviations and can act to rectify failed deliveries within minutes. In addition, consumers can be texted with details of the up to date expected delivery time.”
FleXipod can be implemented using PDA, tablet, and smartphone devices. In addition to traditional electronic proof-of-delivery functionality, it enables users to create, manage, deploy and utilize fully configurable data capture forms to change the driver “workflow” to meet a variety of business requirements, Paragon explained.
As well as standard required actions following specific task outcomes – signature on screen following successful delivery, additional note capture regarding a damaged installation part, photograph of premises if end client not present and so on – the forms management module allows a further level of data to be captured with the specific details completely under user control.
Job lists are uploaded to a web-based central management console, giving a real-time view of jobs and smooth integration with centralized transportation planning systems. Drivers receive up-to-the-minute information of jobs to perform, including amendments made while out on the road.
Photographic evidence can be taken to aid customer service requests, such as failed deliveries or damaged products. FleXipod also incorporates GPS tracking of each device’s location so transportation managers can check driver adherence to expected routes and timescales. Recipients can be alerted as to the expected time when a delivery will occur.