Trimble has added its second new product this week with the release of FieldMaster Technician, a downloadable mobile application that empowers mobile workers in the field with advanced collaboration tools and the ability to access and update information in real-time for improved effectiveness.
FieldMaster Technician allows service organizations to optimize workflows and improve service delivery by getting technicians to the right place at the right time with the information they need to do their job correctly the first time.
Earlier, Trimble announced its new cloud-based platform Horizon.
“Field service organizations are constantly looking to be more efficient,” said John Cameron, general manager of Trimble’s Field Service Management Division. “Mobility solutions that provide field teams information at their fingertips are vital to that pursuit. Real-time knowledge allows workers to make better, more intelligent business decisions while in the field. The result can enable increased productivity, reduced operating costs and improved customer satisfaction-three ongoing goals in field service.”
FieldMaster Technician is integrated into Trimble FSM’s cloud-based solutions and offers the following features:
- Allows mobile workers to instantly locate and contact nearby co-workers for assistance
- Enables mobile workers to find the fastest route and navigate to key locations
- Allows mobile workers to manage their time and log activities throughout the day
- Allows mobile workers to view historical job information
- Permits photos and signatures to be captured on site to document work
“FieldMaster Technician essentially puts better control in the hands of field personnel,” said Cameron. “By integrating powerful mobile apps into our solutions that already help manage workers, work and assets in the field, we can continue to enhance field service excellence for our customers.”