Harper Power Products Inc. is adding the Decisiv Service Management Platform (DSMP) at its 18 Ontario locations, including the company’s six Detroit Diesel facilities, four Freightliner dealerships and eight satellite service locations. The new software system is expected to provide streamlined internal and customer communication and a more consistent service estimating process.
Harper Power Products is the authorized distributor in Ontario for Detroit Diesel and Mercedes-Benz on-highway engines, Detroit Diesel, MTU and Mercedes-Benz off-highway engines, DEUTZ engines, and Allison Transmission. “We’re adopting the Decisiv Service Management Platform to better manage the process of quoting service work,” said John Cosgrove, president of Harper Power Products.
“It can be challenging to produce consistent service and parts estimates across 18 locations. DSMP provides a method for developing timely, accurate and consistent quotes and pricing, and the ability to improve communications with customers,” Cosgrove said.
According to Decisiv, their Service Management Platform is currently in use by about one third of OE dealer service locations and distributor service facilities under the brand names: Diamond Estimating System and ServicePartner at International dealerships, MVASIST at Volvo Trucks North America and Mack Trucks dealers, DSMP at Freightliner and Detroit Diesel Allison (DDA) service locations, QuoteIt at W.W. Williams service locations and Prevost.ASIST at Prevost repair facilities.