Merchants Fleet expands maintenance and service capabilities to improve fleet uptime
Key takeaways
- Merchants Fleet and Cox Fleet partnership expands maintenance and roadside support for nationwide trucking operations.
- Integrated technology and a unified service model reduce complexity and help fleets stay on the road efficiently.
- Flexible service coverage supports multiple fleet portfolios, allowing scaling of maintenance and support as operational needs change.
Merchants Fleet recently partnered with Cox Fleet to advance fleet maintenance, roadside, and service support for clients at scale. The company, which provides fleet management solutions, formalizes a long-standing relationship with Cox Fleet, a Cox Automotive brand launched earlier this year to support uptime across trucking and fleet operations.
The partnership combines the capabilities of both businesses, modernizing service delivery through integrated technology, national coverage with over 65,000 service providers and more than 1,500 Cox Fleet technicians, 24/7/365 support, and a unified operating model for Merchants Fleet clients.
Merchants Fleet evolves to meet client needs, broadening and scaling services to directly support operational success. The relationship supports multiple portfolios, including long-term fleet operations, FleetShare, and short-term or on-demand use cases, offering flexibility to scale service support as fleet needs change.
Clients can gain access to scheduled maintenance, emergency roadside assistance, and on-demand service nationwide through Cox Fleet. The model combines direct technicians, mobile maintenance, and a third-party network to deliver service across locations, asset types, and operating environments. The expanded relationship also aids sourcing by consolidating service delivery, improving program alignment, and reducing vendor complexity.
"As a mission-critical partner to our client’s success, delivering a consistent, seamless service experience requires strong partnerships with organizations that can operate at scale," Jeff Nieman, SVP & COO at Merchants Fleet, stated. "Our relationship with Cox Fleet gives us access to a unified service model that simplifies maintenance and roadside coordination, reduces complexity, and helps fleet managers spend less time managing service logistics and more time running their business, all while keeping vehicles on the road."
