Landstar System Inc has implemented an enterprise system from Cognos that gives Landstar a single, coordinated view of operational performance across all subsidiaries and enables it to increase efficiencies in pick-up-and-delivery service throughout North America.
Landstar's six business units operate autonomously from an IT perspective, creating a complex workload for the company to get a cohesive overall operational overview. With Cognos Enterprise BI Series 7, Landstar has consolidated operational and customer data for unified corporate reporting and analysis. The result is a self-service environment where Landstar employees can measure P&D and order-entry timelines.
In addition, Landstar will soon be piloting a scorecarding application that will enable the company to track KPIs associated with P&D performance, order entry, and billing status.