RLS Logistics
Rls Top 3pl Customer Experience For Cold Chain Solutions

RLS claims customer experience award

Aug. 1, 2022
Awards International recognizes the New Jersey-based cold chain solutions provider for its ‘customer-centric’ culture.

RLS Logistics recently won a national customer experience award.

Awards International USA recognized the cold chain solutions provider with a bronze award in the customer-centric culture category after a “rigorous” submission and presentation process. The proposal’s premise was based on RLS’s strategic business plan and key performance indicator (KPI) tracking, which the company says allow the team to “hyperfocus” on its people, operations, and customers.

“The strategy began several years ago and has evolved and is firmly rooted in our culture centered around customers but, most importantly, accountability,” said John Gaudet, vice president of business development at RLS. “We hold each other accountable for meeting our KPIs to ensure we are exceeding our customers’ expectations.”

Awards International hosts the world’s largest customer experience award program. It hosted its first U.S.-based program this year. The program promotes best practices, encourages distinction within customer experience, and boosts the stories of CX winners.

RLS developed in 1968 with humble beginnings in agriculture in New Jersey and has since grown to be one of the largest family-owned cold chain solutions providers in the U.S. RLS attributes its success to the dedication of team members, the strategic business plan, and a customer-centric culture. At the base of RLS’s strategy is its people.

“We are proud that our team of cold chain experts remains resilient today,” said Courtney Keenan, marketing and customer experience manager at RLS. “We couldn’t have won this award without their support.” 

About the Author

Commercial Vehicle Staff

Sponsored Recommendations

Reducing CSA Violations & Increasing Safety With Advanced Trailer Telematics

Keep the roads safer with advanced trailer telematics. In this whitepaper, see how you can gain insights that lead to increased safety and reduced roadside incidents—keeping drivers...

80% Fewer Towable Accidents - 10 Key Strategies

After installing grille guards on all of their Class 8 trucks, a major Midwest fleet reported they had reduced their number of towable accidents by 80% post installation – including...

Proactive Fleet Safety: A Guide to Improved Efficiency and Profitability

Each year, carriers lose around 32.6 billion vehicle hours as a result of weather-related congestion. Discover how to shift from reactive to proactive, improve efficiency, and...

Tackling the Tech Shortage: Lessons in Recruiting Talent and Reducing Turnover

Discover innovative strategies for recruiting and retaining tech talent in the trucking industry at our April 16th webinar, where experts will share insights on competitive pay...

Voice your opinion!

To join the conversation, and become an exclusive member of FleetOwner, create an account today!