“For a company like Kowalski Sausage dealing with perishable food items, timing, control, and transparency is non-negotiable, both for the company itself and its customers. In order to ensure they’re operating at optimal performance levels, they require real-time, objective information—unfettered access and visibility to route factors such as distance, time, and cost,” said Kevin Haugh, general manager of Omnitracs Roadnet Technologies. “Our Roadnet Anywhere SaaS fleet management platform has been able to successfully address each of those needs. In less than a year, we transformed fleet operations at Kowalski, delivering data-driven insights they can then leverage to improve business decisions surrounding fleet size, delivery size, lease lengths, and other investments.”
Kowalski Sausage uses Roadnet to plan daily routes and uses dispatch tools for reporting and troubleshooting. In fact, Roadnet Anywhere Routing & Dispatching creates low-cost routes for each day’s deliveries, all while adhering to any rules or variances the Kowalski dispatch team implements based on customer needs. It can now create routes and monitor actual execution throughout the day to spotlight exceptions and proactively address problems.
The company has also improved relations with its drivers.
“With Roadnet, we’re able to identify where our driver issues are, sit down with the driver and explain our observations, ultimately troubleshooting to determine what adjustments need to be made to reduce extended travel and service times, “ said Crystal Towery, assistant controller at Kowalski Sausage. “Now drivers are under less stress, which creates better attitudes at customer locations and increases customer satisfaction. We have had more driver compliments over the past three months than we have had over the past three years.”
Kowalski Sausage is also using Mobile Premium, which provides upgraded features such as signature capture, picture notes, and auto arrive/depart.
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