As the trucking industry rises to meet the critical needs of society during the unprecedented COVID-19 pandemic, Mack Trucks and Volvo Trucks North America continue to support customers and dealers with strong parts availability.
Mack customers and dealers should order parts as they normally would and in a normal quantity, and Mack Parts Distribution Centers will continue to fulfill orders on a typical schedule. Customers can also utilize Mack SELECT Part Store, Mack’s 24/7 online program that enables access to dealer inventory, offers pricing information and allows for online orders, keeping all information secure through a given unique ID and password.
Volvo Trucks North America is encouraging customers to utilize the Volvo SELECT Part Store, the company’s e-commerce parts platform, replacing in-person transactions with online ordering and direct delivery. Available 24 hours a day, seven days a week, the service secures parts for customers without the need to visit a dealership for pick up.
“When the Volvo SELECT Part Store was introduced 10 years ago, it was an innovation we were proud to offer our customers enabling a faster, more efficient ordering experience,” said Todd Shakespeare, director of parts marketing at Volvo Trucks North America. “In this current environment, we’re glad that customers can take advantage of online ordering and direct delivery in addition to other price specials and parts promotions available to them.”
As part of its commitment to outstanding service and support, Mack dealers are also offering digital training for technicians to teach valuable skills during this time of social distancing. Some training is done through webinars, while other training is recorded so technicians can view the subject on a time that best suits their needs.
“During an uncertain time, one thing you can be certain about is Mack and its dealers are here to support you,” said Jonathan Randall, Mack Trucks senior vice president of North American sales and marketing. “We are dedicated to continuing to offer support for our dealers and customers at the same exceptional level they’ve come to expect from Mack Trucks.”
Engineered to meet stringent specifications and quality requirements, Mack parts available for order include HVAC, accessories, batteries, cabs, powertrain, electric, engine, filters and fluids.
“Mack customers and dealers can rest assured that we continue to have the critical parts available that keep trucks on the road rolling,” Randall said. “Mack distribution centers are running at full speed as normal, and we plan to keep our parts well-stocked for our customers.”
This fall, Volvo Trucks plans to introduce a next-generation e-commerce platform which will offer an expanded range of features, functionality and benefits to customers and dealers. Providing secure, remote access to parts, components and expert support, it will further reinforce Volvo Trucks North America’s industry leadership position in e-commerce, parts availability, safety and service.
“We are always working to help our customers’ businesses be successful and continually look for new opportunities to offer the best, most efficient solutions for their needs,” said Shakespeare.
