More service for aftermarket customers

March 1, 2008
ArvinMeritor's Commercial Vehicle Aftermarket (CVA) business has established customer care centers at its parts distribution facilities to provide technical assistance, as well as information about pricing and availability, for example. The new service is part of the company's 5-Star Partner program, which it launched early last year. Calls to the center will be answered within 20 seconds, and every

ArvinMeritor's Commercial Vehicle Aftermarket (CVA) business has established “customer care centers” at its parts distribution facilities to provide technical assistance, as well as information about pricing and availability, for example. The new service is part of the company's 5-Star Partner program, which it launched early last year.

Calls to the center will be answered within 20 seconds, and every effort will be made to resolve the issue with just one phone call. If follow-up or additional research is needed, resolution will occur within 24 hours.

To reach CVA customer care in the U.S., call 888-725-9355; in Canada, call 800-387-3889.
www.arvinmeritor.com

Voice your opinion!

To join the conversation, and become an exclusive member of FleetOwner, create an account today!

Sponsored Recommendations

The Road Ahead: 2025 Trucking and Fleet Insights

Discover how fleet operators are impacted by challenges like driver onboarding delays and complex compliance, and the critical need for technology to boost efficiency and cut ...

Driving Growth: How to Manage More Freight

Ready to grow your trucking business? Whether you have 25 or 200 trucks, this guide offers practical tips and success stories to help you expand with confidence. Discover how ...

How to Maximize Fleet Management with Vehicle Bypass

Join us on February 18th to learn how truck weigh station bypass systems boost fleet performance and driver satisfaction.

Optimizing your fleet safety program using AI

Learn how AI supports fleet safety programs with tools for compliance monitoring, driver coaching and incident analysis to reduce risks and improve efficiency.