Roadranger has expanded the number of repairs eligible for its pre-authorized warranty repairs program. The program provides dealers automatic approval for warranty repair work, eliminating the need to reach a Roadranger specialist for repair approval.
Technicians use a set of standard authorization codes that guarantee payment for more than 20 common repairs.
“Launched in 2008, the pre-authorized warranty repairs program has been well received by our dealer customers because it allows them to significantly reduce the time and expenses typically associated with warranty claims,” said Jason Dunn, customer support supervisor for Eaton. “By eliminating telephone calls, service personnel can spend more time on the job for improved repair cycle times. So it is easy to see how the savings can add up quickly.”
Among the most common warranty repairs in the program include clutch housing gasket leaks, internal and external cooler failures, and splitter oil ingestion.
Real-time access to the complete list of repairs in the warranty program is available 24/7 at www.roadranger.com/preauthorizedrepair. The site provides guidelines covering nearly two dozen repairs for manual and automated transmissions, as well as the clutch, are available. Visitors are also provided with all the information they need to complete a warranty claim, including a description of the repair, parts required, labor required and parts disposition.
