Mack Trucks has announced it will begin providing its MVASIST solution at no charge to customers who purchase a new Mack truck.
Launched in 2008, MVASIST is a web-based system that allows fleet managers, service providers and dealers to work together in real time to expedite repairs and maximize uptime. Mack began offering MVASIST at no charge in January.
The OEM noted it will be demonstrating MVASIST at Booth #824 at the Technology & Maintenance Council’s annual meeting, Feb. 20 to Feb. 23 in Tampa, FL.
According to Mack, MVASIST allows customers to improve communications, manage costs, reduce downtime and increase operating efficiency. Through an online portal, customers are able to communicate with the dealer, initiate repairs, access a complete service history, approve and monitor repair status and manage repair expenses.
“This offer is evidence of our commitment to providing customers with the tools they need to more efficiently and effectively do their job,” John Walsh, Mack vice president-marketing. “MVASIST enables timely communication, accurate estimates and access to a complete service history, all in one portal, which is what our customers told us they wanted and needed.”
Mack said that dealers and service providers use MVASIST to assemble consistent, complete, professional estimates of service operations. The system also delivers fleet and vehicle-specific information, including a customer profile and warranty coverage. The fleet manager has the ability to authorize or deny repairs, and receive status alerts during the entire service event.
MVASIST also allows the option of proactively planning and scheduling routine inspections and service. A service advisor can recommend appropriate maintenance, and fleet managers can, at a glance, see the vehicle’s service history. One Mack customer, the OEM noted, has customized the MVASIST service platform to automatically recommend an inspection of tires, lights, seat belts and safety equipment whenever one of its tractors is at a dealer for service work.
