Mitchell 1 enhances 1Search function in ProDemand

Nov. 13, 2014

Mitchell 1 is now offering a dashboard with the 10 most common repair issues and lookups for a selected vehicle in its ProDemand system. The ProDemand with 1Search feature will give technicians a jumpstart to an accurate diagnosis even before they enter the specific problem on the vehicle in their service bay, the company said.

“We are very excited about the newest update to ProDemand, which makes it easier than ever for technicians to diagnose and repair vehicles,” said Ben Johnson, director of product management, Mitchell 1. “Technicians just tell ProDemand what vehicle they are working on and we provide what we know about the vehicle, broken down into four lists – components, codes, symptoms and lookups. The wealth of vehicle data we have at Mitchell 1 gives us the ability to retrieve and analyze repair information for a huge variety of vehicle issues to give technicians a time-saving head start on the best fix for their current vehicle. No other company can provide the breadth or depth of knowledge about the issues that technicians see on today’s vehicles.”

In three steps 1Search guides technicians to a likely cause, Mitchell 1 explained. First, they select a vehicle, including the year, make, model and engine, and ProDemand then immediately brings back the top 10 components, codes and symptoms, along with the 10 most common lookups for that vehicle. Next, they review the top 10 lists and click any items that seem applicable. The results page then delivers a link to the OEM repair information and a list of Real Fixes that have solved the issue, including an indication of how many vehicles have been repaired correctly using each Real Fix.

The 1Search feature incorporates a search field for entering diagnostic trouble codes, components or symptoms, which then returns information from Mitchell 1’s library of OEM content as well as detailed parts replacement records, tips and Real Fixes from SureTrack. The information is organized into the familiar tabs in the ProDemand dashboard, enabling the user to easily find the most relevant information to solve their specific repair problem accurately and efficiently.

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