Image

New Uptime Center program aimed at Volvo Trucks dealers

Oct. 15, 2015
The OEM said it is currently pilot testing “Certified” Uptime Centers at 13 dealerships throughout the U.S. and Canada and plans for full roll out in 2016.

So-called “Certified Uptime Centers” are going to be rolled out within the Volvo Trucks dealer network next year as part of what the OEM said is its “ongoing commitment” to maximizing customer uptime.

Volvo added that dealer locations will receive uptime center “certification” after adopting a standardized process designed to provide more transparent information to the customer and complete repairs more quickly in part via the company’s Remote Diagnostics telematics-based proactive diagnostic and repair planning system.

Additionally, those “Certified Uptime Centers” will be supported by the recently announced integration between Truck Diagnostics System (TDS) and Volvo ASIST; Volvo’s service management platform, noted Göran Nyberg, president of Volvo Trucks North America, in a statement.

“[Those centers] enable us to better identify and address customers’ needs through prompt, efficient service,” he added, taking service to “the next level” to ensure customers’ trucks “are earning them money and not waiting to be serviced.”

Nyberg pointed out that designated “Uptime Centers” feature dedicated uptime bays, where trucks requiring repair time of four hours or less are serviced immediately, eliminating the common “first come, first served” protocol guiding most truck repairs today.

Currently, Volvo is piloting the certification at 13 dealerships throughout the U.S. and Canada and said those pilot locations witnessed an “immediate increase” in the number of trucks being fully repaired during a 24-hour period, as well as an increase in positive customer feedback.

The OEM added that its Certified Uptime Centers pilot will continue through 2015, with the roll out to the entire Volvo Trucks dealer network targeted for 2016.

About the Author

Fleet Owner Staff

Our Editorial Team

Kevin Jones, Editorial Director, Commercial Vehicle Group

Cristina Commendatore, Executive Editor

Scott Achelpohl, Managing Editor 

Josh Fisher, Senior Editor

Catharine Conway, Digital Editor

Eric Van Egeren, Art Director

Voice your opinion!

To join the conversation, and become an exclusive member of FleetOwner, create an account today!

Sponsored Recommendations

Leveraging telematics to get the most from insurance

Fleet owners are quickly adopting telematics as part of their risk mitigation strategy. Here’s why.

Reliable EV Charging Solution for Last-Mile Delivery Fleets

Selecting the right EV charging infrastructure and the right partner to best solve your needs are critical. Learn which solution PepsiCo is choosing to power their fleet and help...

Overcoming Common Roadblocks Associated with Fleet Electrification at Scale

Fleets in the United States, are increasingly transitioning from internal combustion engine vehicles to electric vehicles. While this shift presents challenges, there are strategies...

Report: The 2024 State of Heavy-Duty Repair

From capitalizing on the latest revenue trends to implementing strategic financial planning—this report serves as a roadmap for navigating the challenges and opportunities of ...