So-called “Certified Uptime Centers” are going to be rolled out within the Volvo Trucks dealer network next year as part of what the OEM said is its “ongoing commitment” to maximizing customer uptime.Volvo added that dealer locations will receive uptime center “certification” after adopting a standardized process designed to provide more transparent information to the customer and complete repairs more quickly in part via the company’s Remote Diagnostics telematics-based proactive diagnostic and repair planning system.
Additionally, those “Certified Uptime Centers” will be supported by the recently announced integration between Truck Diagnostics System (TDS) and Volvo ASIST; Volvo’s service management platform, noted Göran Nyberg, president of Volvo Trucks North America, in a statement.
“[Those centers] enable us to better identify and address customers’ needs through prompt, efficient service,” he added, taking service to “the next level” to ensure customers’ trucks “are earning them money and not waiting to be serviced.”
Nyberg pointed out that designated “Uptime Centers” feature dedicated uptime bays, where trucks requiring repair time of four hours or less are serviced immediately, eliminating the common “first come, first served” protocol guiding most truck repairs today.
Currently, Volvo is piloting the certification at 13 dealerships throughout the U.S. and Canada and said those pilot locations witnessed an “immediate increase” in the number of trucks being fully repaired during a 24-hour period, as well as an increase in positive customer feedback.
The OEM added that its Certified Uptime Centers pilot will continue through 2015, with the roll out to the entire Volvo Trucks dealer network targeted for 2016.