The Pete Store has announced a new service program for its group of 11 Peterbilt locations. The new “Bilt for Service Commitment” focuses on four key elements to boost the customer service experience.
Customers will now see diagnostics initiated within 60 minutes of service write-up; formal quotes provided on all repairs not covered by warranty; driver amenities including free meals, WiFi and comfortable lounges; and 24/7 support through an After-Hours Concierge Service.
“We have built a reputation in our markets for having outstanding parts and service departments,” said John Arscott, oresident and CEO of The Pete Store. “Our customers expect a lot from us, but we expect even more from ourselves. This program helps formalize our commitment to every customer, every day, at every dealership.” he concluded.
“The Pete Store consistently excels in customer relations, customer support and customer satisfaction,” said Mike Conroy, Director - Field Service for Peterbilt Motors Company. “With their latest commitment to quick diagnosis, price quotation and maximum customer uptime, The Pete Store again exemplifies their commitment to customer satisfaction and marketplace leadership.”
The program officially begins Sept. 15, 2014, and will be offered at each of the company’s 11 locations.