Bestpass, which provides single-source payment and toll management services to commercial fleets, announced it will now offer its clients over-the-phone translation services for more than 200 languages.
"We pride ourselves on top-notch customer service, and since so many of our customers speak Spanish, French and other languages, we decided that we needed to retain an interpretation service," said Wally Perea, director of customer service at Bestpass. "We answer more than 40,000 incoming requests each year, and we want each one of those requests to end with an amazingly happy customer."
To access the service, which is provided by Certified Languages International, Bestpass customers can call the customer service team at (888) 410-9696 and specify the language that they would prefer to speak, at which point they will promptly be connected with an interpreter to facilitate the call.
Bestpass added it now offers its customers free standard shipping in the continental United States, free protective transponder cases, and enhanced implementation services, including labeling each transponder before shipping based on customer specifications.