ORLANDO. TMW Systems announced availability of its TMT ServiceCenter software for independent heavy-duty repair shops here at its annual Transforum user conference and exhibition.
The software is designed to support service centers performing contracted outsourced fleet management services as well as retail maintenance and repair services. TMT ServiceCenter can be implemented by shops and garages to grow their business by offering new customer services, new capabilities and by increasing shop efficiencies, according to TMW.
Scott Vanselous, senior vp & gm of TMW's Asset Maintenance division, said key benefits of TMT ServiceCenter include the capacity to electronically invoice customers, provide preventive maintenance notice and tracking, make service reservations, and review or approve estimates online.
"Our customers are able to fully track Key Performance Indicators (KPIs) which are part and parcel to successful business operations. "Customers that have already implemented key features of TMT ServiceCenter see it as a platform for growth."
The software helps to automatically track mechanic productivity, schedule shop operations to match capacity with demand and manage parts inventory tightly with included purchasing controls, according to TMW. Customer invoices are generated automatically, based on a technician's electronic input of parts, labor and services activities.
TMW said the software brings added value to the fleet management and maintenance market by:
- Shortening the order-to-cash cycle
- Increasing mechanic productivity
- Reducing administrative expense
- Automating warranty claim opportunities
- Optimizing parts inventory
According to TMW, the firm provides transportation services solutions to over 1,600 customers in North America, Latin America, Europe and China. For more information, go to www.tmwsystems.com or call 800-401-6682.
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