MVASIST is a web-based service management platform that can give fleets better control of their maintenance programs, reducing administrative and downtime costs, according to VTNA.
“MVASIST is now our main conduit for information about the status of a repair,” said Violet Hauptkorn, breakdown maintenance coordinator at Bison. “It streamlines communication between us and our service providers because all of the specification and warranty information about a vehicle is in the system. It also gives us much greater control over our equipment. A better supplier relationship leads to lower administrative costs, and virtually eliminates issues that could occur when we’re working with a dealer location on the road.”
“MVASIST provides us with an accurate, consistent and comprehensive process that is generating savings,” said Braedy Tritthart, coordinator of outsourced maintenance at Bison. “With the platform, we can see exactly the communication that took place between Bison and a service provider, removing the possibility of lost or deleted emails, faxes and phone messages. That eliminates the time it takes to address discrepancies, while knowing exactly when a repair is done cuts downtime and improves vehicle utilization.”
Bison, which has more than 1,000 tractors providing dry van, refrigerated, intermodal, logistics, and dedicated fleet services throughout Canada and the U.S., handles as many as ten active repair orders per day.
MVASIST allows the company to communicate with dealers even before a vehicle arrives at a service location. By creating an electronic folder of vehicle information, service facilities can view a fleet’s or individual vehicle’s preferred maintenance and repair procedures, warranty coverage, parts pricing programs and more.