Con-Way guarantees air shipments

April 2, 2002
LTL conglomerate Con-Way Transportation Services is now offering guaranteed service on shipments sent via its Con-Way Air airfreight-forwarding subsidiary. In business since May 2001, Con-Way Air uses an Internet-based operating and shipment-monitoring system called Sentry. As of this month, if a shipment sent via Con-Way Air isn't delivered properly, the customer will not pay. According to Gary Baud,
LTL conglomerate Con-Way Transportation Services is now offering guaranteed service on shipments sent via its Con-Way Air airfreight-forwarding subsidiary.

In business since May 2001, Con-Way Air uses an Internet-based operating and shipment-monitoring system called Sentry. As of this month, if a shipment sent via Con-Way Air isn't delivered properly, the customer will not pay.

According to Gary Baud, general manager of Con-Way Air, the firm's Sentry Guaranteed service mirrors other Con-Way guaranteed delivery products. A Con-Way Air dedicated vehicle will pick up the shipment and deliver it to the air transporter. Dedicated ground service will make the final delivery to the consignee and provide immediate proof of delivery.

In the event of a service failure, the customer will not need to file a claim or contact the company. Con-Way Air will issue a "zero-invoice," Baud said.

About the Author

Sean Kilcarr | Editor in Chief

Sean previously reported and commented on trends affecting the many different strata of the trucking industry. Also be sure to visit Sean's blog Trucks at Work where he offers analysis on a variety of different topics inside the trucking industry.

Sponsored Recommendations

Reducing CSA Violations & Increasing Safety With Advanced Trailer Telematics

Keep the roads safer with advanced trailer telematics. In this whitepaper, see how you can gain insights that lead to increased safety and reduced roadside incidents—keeping drivers...

80% Fewer Towable Accidents - 10 Key Strategies

After installing grille guards on all of their Class 8 trucks, a major Midwest fleet reported they had reduced their number of towable accidents by 80% post installation – including...

Proactive Fleet Safety: A Guide to Improved Efficiency and Profitability

Each year, carriers lose around 32.6 billion vehicle hours as a result of weather-related congestion. Discover how to shift from reactive to proactive, improve efficiency, and...

Tackling the Tech Shortage: Lessons in Recruiting Talent and Reducing Turnover

Discover innovative strategies for recruiting and retaining tech talent in the trucking industry at our April 16th webinar, where experts will share insights on competitive pay...

Voice your opinion!

To join the conversation, and become an exclusive member of FleetOwner, create an account today!