Con-Way guarantees air shipments

LTL conglomerate Con-Way Transportation Services is now offering guaranteed service on shipments sent via its Con-Way Air airfreight-forwarding subsidiary. In business since May 2001, Con-Way Air uses an Internet-based operating and shipment-monitoring system called Sentry. As of this month, if a shipment sent via Con-Way Air isn't delivered properly, the customer will not pay. According to Gary Baud,

Sean Kilcarr

April 2, 2002

LTL conglomerate Con-Way Transportation Services is now offering guaranteed service on shipments sent via its Con-Way Air airfreight-forwarding subsidiary.

In business since May 2001, Con-Way Air uses an Internet-based operating and shipment-monitoring system called Sentry. As of this month, if a shipment sent via Con-Way Air isn't delivered properly, the customer will not pay.

According to Gary Baud, general manager of Con-Way Air, the firm's Sentry Guaranteed service mirrors other Con-Way guaranteed delivery products. A Con-Way Air dedicated vehicle will pick up the shipment and deliver it to the air transporter. Dedicated ground service will make the final delivery to the consignee and provide immediate proof of delivery.

In the event of a service failure, the customer will not need to file a claim or contact the company. Con-Way Air will issue a "zero-invoice," Baud said.

About the Author

Sean Kilcarr

Editor in Chief

Sean Kilcarr is a former longtime FleetOwner senior editor who wrote for the publication from 2000 to 2018. He served as editor-in-chief from 2017 to 2018.