New Penn Motor Express Inc., a subsidiary of Arnold Industries Inc., has announced the introduction of New Penn Guaranteed AM Delivery service. Shipments must be delivered at or before 12 noon per New Penn's published transit times, or there is no charge, the company said. The service also includes instant delivery confirmation. Through the use of advanced information technology, including on-board computers in the trucks, customers receive an e-mail or fax message within moments of shipment delivery.
"Our company is ideally positioned to meet the increasing service demands of our customers," said New Penn executive vp Steve O'Kane. "Investments in advanced information technology ensure we closely monitor our guaranteed shipments and our employees make the extra effort to provide superior service reliability."
Like New Penn's Guaranteed Day-Definite service, the AM Delivery service is available between thousands of communities in the Northeastern U.S. and Quebec that are served directly by the company.
Customers can track the progress of their New Penn Guaranteed shipments using the real-time shipment tracking feature.
Should New Penn not deliver a guaranteed shipment as agreed to, New Penn simply sends an invoice for zero dollars. There is no need for a customer to file a claim for refunds.